Exceptional Service, Exceptional Profit

Exceptional Service, Exceptional Profit

The Secrets of Building A Five-star Customer Service Organization

Downloadable Audiobook - 2014
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In a tight market, your most powerful growth engine and your best protection from competitive inroads is this: put every thing you can into cultivating true customer loyalty. Loyal customers are less sensitive to price competition, more forgiving of small glitches, and, ultimately, become "walking billboards" who will happily promote your brand. In Exceptional Service, Exceptional Profit insiders Leonardo Inghilleri and Micah Solomon reveal the secrets of providing online and offline customer service so superior it nearly guarantees loyalty. Their anticipatory customer service approach was first developed at The Ritz-Carlton as well as at Solomon's entertainment and technology company Oasis, and has since proven itself in countless companies around the globe from luxury giant BVLGARI to value-sensitive auto parts leader Carquest, and everywhere in between. Now, listeners can take the techniques that minted money for these brands and apply them directly to their own businesses
Publisher: [New York] : Hachette Audio, [2014]
ISBN: 9781469028927
1469028921
Branch Call Number: Audio Download--Adult
Characteristics: data file
analog,Digital recording
1 online resource (1 sound file)

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