Crucial Accountability

Crucial Accountability

Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior

Book - 2013
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Furnishes a selection of tools to help resolve controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in whatorder, and how to motivate people without threats
Publisher: New York : McGraw-Hill, [2013]
Edition: Second edition
ISBN: 9780071829311
0071829318
9780071830607
007183060X
9780071830591
Branch Call Number: 302 Patterson 2013
Characteristics: xix, 275 pages : illustrations ; 23 cm

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