A Complaint Is A Gift

A Complaint Is A Gift

Recovering Customer Loyalty When Things Go Wrong

Downloadable Audiobook - 2009
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Using numerous real-life examples, A Complaint Is a Gift shows precisely how to handle complaints in a way that brings benefit to your organization and satisfaction to your customers-even when you have to say numbers The second edition features two brand-new chapters on receiving and responding to complaints on the Internet; a new section on how to deal with and take advantage of complaints that are directed at your personally; and, turning the tables, a section on how you can complain constructively and effectively. And throughout, the text has been heavily revised, with a wealth of new examples, tools, and strategies
Publisher: Made available through hoopla, 2009
[United States] : Blackstone Audio, Incorporated : 2009
Edition: Unabridged
ISBN: 9780792765271
0792765273
Characteristics: data file
digital,Digital recording
1 online resource (1 audio file (8hr., 37 min.)) : digital

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