The Big Book of Customer Service Training Games

The Big Book of Customer Service Training Games

Quick, Fun Activities for Training Customer Service Reps, Salespeople, and Anyone Else Who Deals With Customers

Book - 1999
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Baker & Taylor
Shows how to create customer rapport

McGraw Hill
Help your employees to excel in dealing with the public with this stimulating, fun-filled collection of customer service training games. Designed not only to teach important skills but also to spark enthusiasm and a high level of involvement in the participants, these games utilize entertaining and instructive techniques such as role-playing, charades, brainstorming, and debate. As a result of these exercises, employees will learn how to create a rapport with the customer, how to focus on the unique needs of individual customers, how to maintain a positive attitude, and more.

Publisher: New York : McGraw-Hill, [1999]
Copyright Date: ©1999
ISBN: 9780070779747
Branch Call Number: 658.812 Carlaw 1999
Characteristics: xiv, 209 pages : illustrations ; 24 cm
Additional Contributors: Deming, Vasudha Kathleen
Alternative Title: Customer service training games


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